Privacy policy

 

   SHIPPING INFORMATION

  Order Restrictions

  If the product has external batteries [such as AA batteries], we will unpack the battery packaging and install it into the product for shipment. This is a restriction on air transportation.Please understand.

  Delivery Timing

  Your items may arrive sooner than the estimated delivery date. Please confirm that the shipping address is correct when placing the order, and we will use commercial express delivery for transportation.MIGO reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on www.lovemijia.com

 

  RETURN POLICY

  Return

  We accept refunds and exchanges. Always contact MIGO first for return instructions at  lovemija@yeah.net before sending any product back to us.Returns Our return policy is 30 days for all new items.Once 30 days from the date of delivery pass, you are not eligible for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It also has to arrive in its original packaging back to us.There are certain situations where only partial refunds are granted and are subject to a restocking fee up to 30%: Any item not in its original condition, damaged, or with parts missing for reasons not related to our error.

  Refunds

  Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within several business days.

  Delayed or missing refunds

  If you have not received a refund within several days from the date of approval, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. That might be due to extended processing time on their side. Once you complete all of the steps above and still have not received your refund, please contact us at lovemija@yeah.net so we can assist you.

  Exchanges

  We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please send us an e-mail to  lovemija@yeah.net so we can initiate a replacement for you.